FACILITIES DEVELOPMENT
AND OPERATIONS
STEPS TO QUALITY
- Focus toward the continued improvement of the services and
products that we provide with an aim to meet the ever
increasing expectations of the customer and to attracting
new customers.
- Adopt the new philosophy. Learn responsibilities, take on
change, and take a leadership role in making change happen.
- Cease dependence on inspection and quantity for achieving
and measuring quality. Rely on the talents of the individual
employees and the combined strength of the team to create a
quality product and provide quality service.
- Break down barriers between sections and divisions. All
sections and divisions must work as a team to foresee
problems in development and operation.
- Reward teams on the basis of the total service and product
that is provided.
- Constantly improve the systems and procedures towards
quality and productivity.
- Institute customer service, peer, general skills and
technical training on the job. Institute programs of
educational and self-improvement.
- Institute leadership. Leadership should exist at every
level.
- Drive out fear so that effective and productive work can
take place.
- Eliminate barriers to pride in workmanship.
Everyone in the Department
must work toward accomplishing the transformation.
Transformation is everyone’s job.
An adaptation of Deming’s Points to Quality in
Business
Webmaster (Diane Yonn)
