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Tips and Tricks


Windows Maintenance & Troubleshooting

Missing Icons

    Sometimes you may notice icons are missing from your desktop. This may happen if there were network problems at the time you logged on. To check:

    1. Right click on the blue "Z" icon at the bottom right the screen
    2. A menu will appear, select the third menu item which will either be "Log In" or "Log Out". If it reads "Log In" this means you are not connected to the network. Select this item.
    3. If it prompts you for your username and password, use the same that you usually use when the computer first starts up.
    4. If it is able to connect, your icons will be restored.
    5. If the menu read that you were already connected, select the "Refresh" (first item on menu) instead and wait a few seconds to see if the icons are restored.

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Locating your IP address

    Often when calling the FDO IT Help Desk, you will need to give the person your IP address. Most users can do the following:

    1. Right click on the red "IP" icon located at the bottom right area of the screen.
    2. A menu will pop up, select Open
    3. Web page will appear with your IP address which would be for example:

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Common shortcut keys for Windows



Shortcut keys

Change the font


Change the size of font


Increase the Font Size


Decrease the font size


Increase the font size by 1-point


Decrease the font size by 1-point


Change the case of letters


Close the active item


Format letters as all capitals


Apply or remove bold formatting


Apply or remove underline


Minimize all windows

Windows logo key+M

Underline single word


Double underline text


Apply or remove hidden text


Find Files or Folders


Apply italic formatting


Format letters as small capitals


Apply automatic spacing


Remote formatting in plain text


Cancel the current task


Change the selection to symbol font


Display nonprinting characters


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Make Greeting Cards with Word 2007
    You can make all kinds of greeting cards. You can make one card for everyone or customize them for every individual.
    1. Click on the Office Button from the top left corner.
    2. Click on New. The New Document window will open
    3. From the list under Templates, click on Greeting Cards.
    4. Choose the option you want from under the Greeting Cards section.
    5. Create your card.

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Convert your old Office documents to Office 2007
    Office 2007 applications (Word and Excel) can open documents that were created in older versions of Office. They can be opened in Compatibility mode, but to utilize the new features of Word you will need to convert the documents. Below are steps to converting the documents:

    1. Open Word 2007
    2. Click on the Microsoft Office button on the top left side.
    3. Click on Convert on the left hand side of the menu
    4. Click on the OK button on the Microsoft Word Office dialog box which appears
    5. The document will be automatically converted into the Word 2007 format

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Access Frequently Used Items in Windws 7 with Jump Lists

Jump lists are a handy way to have access to the recently, as well as frequently used items on the computer. Jump Lists can be seen on the Taskbar and the Start menu when you right-click on an icon. Jump Lists function as small Start Menus which are application-specific. They can also be found on the icons of applications specifically pinned to the taskbar or the Start menu.

  1. For Internet Explorer, right click a program icon on the Taskbar
  2. Click the first letter of anitem to jump between them after you open the Windows 7 jump list
  3. Or access the Jump List feature in the Start Menu, which will give easy access to the recently opened items on your computer
  4. To clear Jump history, right click on Start
  5. Select Properties
  6. Choose Start Menu tab
  7. Uncheck the first or second or even both of the boxes. This will clear the history of the Start Menu and/or Taskbar items.

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Change your font size in Internet Explorer

    Many times while you are browsing the interenet, you may discover that you need to change your font size.

    1. On the browser menu bar, click View
    2. Select Fonts. Place your mouse cursor on the words Fonts or Text Size. Notice that you now have 5 size choices ranging from Largest to Smallest
    3. Click on Smallest. Note the change in text size on your browser screen.
    4. Click on Largest, again note the size change
    5. Choose the font size. Make sure you choose the font size that suits your activity best.

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