| Application |
Description |
For Department |
| CAD to PMSL |
The application reads data being broadcast by CAD system on TCP port of
FIRECOM2 and inserts that into Oracle database used for reporting. |
Fire Rescue |
| CINEMA |
Countywide Information Network for Enterprise Media Access |
Enterprise Application |
| Capital Improvements Projects (CIP) |
The Capital Improvement Project (CIP) application will allow Water Utilities to
track its capital improvement projects that are created to manage the
construction of the Utility's infrastructure. Phase 2 is targeted specifically
to manage the Contracts and Projects that are created under 3-year Master
Contracts. |
Water Utilities Department |
| CATS |
Consumer Affairs Tracking System for tracking complaints and licensing
information for towing, vehicle for hire and moving companies. This
application is also being used by the Office of Equal Opportunity. |
Consumer Affairs, Office of Equal Opportunity |
| CATS |
Case management system for the Community Assistance Team. |
Fire Rescue |
| CCTI Roads |
Internet web application to show data associated to the County's five year
road plan. Search projects by name to see where potential road closures will be
within Palm Beach County. |
Engineering |
| Census |
Keeps track of Community district census data |
Community Services |
| Centrally Accessed System |
|
Tax Collector |
| Certification |
|
Property Appraiser |
| Certified Vendor Directory |
This is a database of certified small business vendors maintained by OSBA. |
Office of Small Business Assistance |
| CertifiTrac Insurance Tracking |
Vendor software that provides PBC Agencies the ability to scan Vendors insurance
certificates, analyze and monitor for compliance |
Purchasing |
| ChildCare |
Internet application to locate Child Care facilities by property address or
property owner name. |
Dept of Health |
| Civil Criminal Evidence |
Tracks storage of Evidence |
Clerk & Comptroller |
| Clerk's Survey |
|
Clerk & Comptroller |
| Coastal |
Internet web map application for coastal information. Search by nearshore and offshore reefs or control monuments and show their locations along the shoreline of Palm Beach County. |
Environmental Resources Management (ERM) |
| Collection |
|
Financial Management & Budget |
| Commodities Survey |
This is used by Consumer Affairs to track price gouging after a hurricane |
Consumer Affairs |
| Communication Tracking System (COM |
|
Water Utilities Department |
| Compliance Suite |
|
Risk Management |
| Consumer Complaints |
This is an online e-dispute form available on CA's website. A person can submit
a complaint on a business |
Public Safety |
| Contract Management |
|
Financial Management & Budget |
| Contract Payroll |
|
Parks and Recreation |
| Contractor Licensing |
|
Planning, Zoning & Building |
| Contractor
Open Plan Reviews and Permits |
This is a legacy web application of PZB that will be replaced by analogous
functions in ePZB. It provides the public with information on open plan reviews
and permits by a particular contractor. |
Planning, Zoning & Building |
| Contracts Register |
Keeps track of Contracts managed by Economic Development Office |
Economic Development Office, Environmental Resources Management (ERM), Financial Management & Budget |
| Correspondence |
|
Tax Collector |
| Cost Allocation |
Accounts for labor and materials costs for roadwork |
Engineering |
| Court Administration |
Daily log of Court Costs |
Court Administration |
| Court Calendar |
Court calendar |
Court Administration |
| Crash Data System |
|
Engineering |
| Credit Card Processing |
|
Enterprise Service |
| CRIMS (Community Resource Information Management System) |
Combines aggregated School, Health and Census data to community service and health care professionals to support community focused projects and grant applications. |
Children Services Council |
| Critical Minutes |
This program is used by Fire-Rescue for training paramedics. Tests are
created each month based on a Channel 20 based training video. The users take
the test online. |
Fire Rescue |
| Crystal Forum |
|
Enterprise Application |
| Customer Information System (CIS) |
CIS manages the monthly billing for water and wastewater service supplied by WUD. It has facilities for managing all of the processes required for installation and maintenance of service locations including work orders and service fees. CIS is the central repository for customer and account information such as mailing addresses and contact information |
Water Utilities Department |
| Customer Labels |
|
Information Systems Services (ISS) |
| Customer Relationship Management (CRM) |
The CRM system which is currently under development will be used by an enhanced Water Utilities Call Center. It will allow customer service representatives to record contact information and assist in determining the resolution path by assigning a code for each call that comes into the center. Such calls may be handled through CIS for account related issues or service orders or through Maximo for service request and Work Orders. The CRM system will interface with both Maximo and CIS systems to track and display all information for a given incident, service location or a customer contact. The CRM system is the proposed solution to replace COM. This new system should be capable of taking all customer complaints and routing them to either CIS or Maximo based on the service type and will primarily be used as a Customer Relationship Management system. |
Water Utilities Department |
IT Partnership Opportunities
