The objective of the Network Operations Center is to monitor the Palm Beach County network for optimum availability and uptime, and respond to the approximately 20,000 calls received annually via telephone and email from over 5,000 County and Constitutional Office customers.
As the initial point of contact, Network Operations Center staff attempts to resolve as many problems as possible, minimizing the number of service calls forwarded to our technicians, and maximizing uptime for our County and Constitutional Office customers who depend upon technology to achieve their goals.
The Network Operations Center is first level support for software, hardware, application and network issues. Monitoring tools and verifications are used to detect, isolate and circumvent technical issues before there is any impact to the customer. If a problem cannot be resolved remotely by the Network Operations Center, it is our responsibility to determine probable cause, route the problem to the appropriate individuals via our problem reporting system, and monitor progress until the problem is resolved.
Support Consists of:
- The Network Operations Center is staffed Monday thru Friday, 6:00 AM to 6:00 PM;
- Enterprise Services takes over responsibilities nights, weekends and holidays; and
- Support personnel from Application Services, Network Services and Platform Services are on stand-by around the clock.
IT Operations
