Consumer Traps and Tips #5 — Topic: Gym Memberships

For immediate release: December 29, 2008
Contact: Dennis Moore PBC Consumer Affairs Division, (561) 712-6600

Trap
Debbie called Consumer Affairs for help in resolving a problem with the gym ten minutes from her home.  For the new year, Debbie planned to become a lean, muscle machine. When she visited the gym and toured the facility, her salesperson promised she would have her own personal trainer and the club would be open 15 hours a day.  Now the gym is always crowded, trainers are rarely available, and the facility is only open 10 hours each day.  Debbie wants her money back!

Tips
If you are considering joining a gym/health club for the new year, here are some tips:

• Check with your doctor first.  Some medical problems (i.e., back issues) may limit use of the gym’s equipment or classes.
• Many consumers don’t read the contract before signing. The contract should clearly show the duration of the agreement, monthly/total costs, payment plan and the renewal terms. (Some are automatically renewed.)
• If the services of personal trainers are provided, ask when they are available, how often will they work with you, and if their services are charged separately from the contract price.  Make sure all “promises” are written in the contract.
• If you change your mind, the contract can be cancelled within three business days after signing the contract.  Send the written cancellation by certified mail. 
• Even though gyms may reduce their hours or move their location, you may not be eligible for a refund.  Read your contract carefully.   

Gyms are regulated by Florida statute.  If you have a dispute involving one of the 150 health studios licensed in Palm Beach County, Consumer Affairs may be able to assist with mediating a settlement or link you to the proper state agency.  Check consumer complaints filed against gyms on the Consumer Affairs Web site, www.pbcgov.com/consumer, or for more information call 561-712-6600 (Boca/Delray: 1-888-852-7362).