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Public Affairs

P.O. Box 1989
West Palm Beach, FL 33402-1989
(561) 355-2754
FAX: (561) 355-3819
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Palm Beach County
Board of County

Mary Lou Berger

Hal R. Valeche
Vice Mayor

Paulette Burdick

Shelley Vana

Steven L. Abrams

Melissa McKinlay

Priscilla A. Taylor

County Administrator

Verdenia C. Baker

"An equal opportunity
Affirmative Action Employer"

Electronic Press Release

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December Safety Tips

The holiday season is upon us.  While it is a wonderful time of year, it is also important that we stay alert and be reminded that not everyone’s intentions are good during the holidays. 

The following are some cautionary reminders and general consumer information that will keep you better informed and safer all year round!


Park in a well-lighted area and lock all doors.
Store valuables in the trunk and out of site.
Be aware of your surroundings and report any suspicious persons.
Ask for assistance from store security to escort you to your vehicle.
Avoid carrying large amounts of cash or wearing expensive jewelry.
Always carry identification with you.
Stay in groups (safety in numbers).

Retailer Return Policies

Be aware of the store’s return policy in advance.  Florida law does not require businesses to accept merchandise returns. 

All retailers are required to post their return policies. If no policy is posted, state law allows consumers to return the merchandise within 7 days of the sale with a receipt (unless it is perishable, custom made or removed out of its original packaging. 

Regardless of store policy, merchandise can be returned if a sales person misrepresented the product or it was found to be defective.

On-line Purchases

Be sure the business is reliable/established (make sure their Web site provides detailed information on their location, etc.). Check the Consumer Affairs web site ( for registered complaints.

Be aware of additional shipping costs and understand the process for returning merchandise.

The Federal Trade Commission’s “Mail or Telephone Order Shopping Rule” requires merchants to meet the agreed delivery time for a product or deliver it within 30 days if there is no specific agreed time.  If the company cannot meet the time frame, it must notify the consumer of the new date and provide an option to cancel the order with a full refund.  No product substitution is permitted without the consumer’s permission.

I wish you and your family a very happy and safe holiday season.   Please contact me if I can be of assistance or if you have any comments and/or suggestions.  I can be contacted at or at my office at 561-355-2204 (West Palm Beach) or 561-276-1220 (Delray Beach).  Please visit my Web site at for updates and links to county divisions and other governmental agencies.

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