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Palm Tran CONNECTION Quick Facts

Connection Logo

50 S. Military Trail, Suite 101, West Palm Beach, FL 33415

Image of Palm Tran Bus & Paratransit Vehicle

CONNECTION is a shared ride, door to door, paratransit service that provides transportation for disabled residents and visitors in Palm Beach County under the following programs:

CONNECTION travels in Palm Beach County from Jupiter to Boca Raton and from Palm Beach to South Bay. The Americans with Disabilities Act (ADA) core service area covers the following: East of the Florida Turnpike in Palm Beach County from the South County Line to Donald Ross Road. ADA Service continues to the 3/4 mile buffer around fixed routes located outside the ADA core service area.

CONNECTION schedules all trips, prepares vehicle manifests, handles customer concerns & commendations, determines eligibility and monitors the performance of the Transportation Providers.

CONNECTION Service Highlight

  • Service operates seven days a week.

  • Provide an average of 3,944 scheduled passenger trips each weekday.

  • 53% of our riders are Senior Citizens.

  • Trips are provided by local Transportation Providers.

  • Approximately 161 routes per day / 1,727 hours of service each weekday.

  • Approximately 30,994 miles of service each weekday.

  • Reservation hours are Monday through Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 5:00 p.m.

  • Call Center Hours are Monday through Friday 5:00 a.m. to 10:00 p.m., Saturday 6:00 a.m. to 10:00 p.m. and Sunday 8:00 a.m. to 6:00 p.m.

  • Riders can reserve a trip up to seven days before they wish to travel. Next day trip reservations must be made by 5:00 p.m., the day before they wish to travel.

  • Drivers will meet the rider at the ground floor entrance or front door of any private residence or public building.

  • Fares must be paid with exact change or a pre-purchased CONNECTION "Ticket to Ride". The fare is $3.50 each one-way trip. Drivers are prohibited

CONNECTION ADA eligible riders can ride the Palm Tran fixed route buses for FREE by showing their ADA identification card.

CONNECTION Program Updates are available by calling the Paratransit Community Outreach Line recording at (561) 841-4300.  For questions, to request a Paratransit Application, copies of our Rider's Handbook,  or to book a trip, please call (561) 649-9838, 1-877-870-9849 [toll-free] or (561) 649-0683 TDD.  Paratransit Applications may also be downloaded below.