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Palm Tran FAQs! (Frequently Asked Questions)

 



  • Q: How do I know which bus to take?

    •    A: Route and schedule information is available on Palm Tran’s website www.palmtran.org/maps_schedules or you can call Customer Service for assistance planning your trip at 561-841-4BUS or 877-930-4287(toll-free). 

    Palm Tran also has a publication called the "Palm Tran Rider's Guide." It lists major destinations in the county, and which bus route they are on in addition to the maps and timetables for all Palm Tran routes.

     

  • Q: How can I get a Palm Tran Rider’s Guide (bus schedule)?

    •    A: To find locations in the community that distribute Palm Tran bus schedules click here: www.palmtran.org/distributionpoints.


  • Q: How much does it cost to ride the bus?
       A: Regular full fare (single trip) is $1.50, half fare is $.75, and children age 8 and under ride free with a fare paying passenger. An unlimited daily pass costs $4 or $2.75 reduced. These passes can be purchased on the bus and you should have exact change ready when boarding because fare boxes do not give change. However, a fare card will be issued for over-payment in excess of $1.00 which can be used towards future rides on Palm Tran.


  • Q: Where can I purchase a 31-day bus pass and how much does it cost?

    •    A: An unlimited 31-day pass costs $60 or $45 reduced and can be purchased at Palm Tran offices, the Palm Beach County Governmental Center, all Palm Beach County library system branches, and the Florida Atlantic University Owl Card Center in Boca Raton. For more information on bus fares or to see if you qualify for a half fare /reduced pass call customer service 561-841-4BUS or 877-930-4287 (toll-free).


  • Q: When do Palm Tran buses run?

    •    A: Buses run 7 days a week, serving more than 3,400 bus stops from Jupiter to Boca Raton and west to the Glades. Generally speaking, weekday peak service runs every 30 minutes, off-peak service runs hourly, and weekend service runs hourly on most routes.


  • Q: Does the Palm Tran bus have service on holidays?

    •    A: There is no bus service on the following days: New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.


  • Q: Can I bring my bicycle on the Palm Tran bus?

    •    A: Yes. The "Bikes on Buses" (B.O.B.) Program started July 1, 2000, so you can now put your bike on the rack in front of the bus. There is no additional charge and no permit is required. Buses cannot accommodate mopeds, gas or battery powered motor bikes or scooters of any kind, or tandem bicycles. Portable bikes and scooters (only if secured into a carrying case or bag) are allowed inside the bus.


  • Q: I am a senior citizen who is no longer able to drive. Is there transportation available for me?

    •    A: Palm Tran Connection (a shared ride, door-to-door paratransit service) is available for qualifying individuals who are unable to transport themselves to health care, employment, education, shopping, social activities, or other life-sustaining activities. For eligibility and an application please call 561-649-9838 or toll free 1-877-870-9849.

    Palm Tran fixed-route buses travel throughout Palm Beach County and offer a half fare for seniors age 65 and over.  Buses can kneel down to curb level, accommodating passengers with special needs.  All buses are equipped with wheelchair ramps.  Call customer service at 561-841-4BUS or toll-free 877-930-4287.


  • Q: I need financial assistance to purchase a bus pass to get to work. Who can I contact?

    •    A: The Transportation Disadvantaged Bus Pass Program is available for low-income households that can provide proof of household income, proof of Legal Status and a valid photo ID.  Call Palm Tran Connection 561-649-9838 or 1-877-870-9849 (toll-free) for more information.


  • Q: Where can I park my car if I want to use public transportation?

    •    A: Palm Tran has a convenient park-and-ride location in the following cities: Wellington, Royal Palm Beach, Jupiter, Belle Glade, Palm Beach Gardens, and Stuart (Martin County). There is no additional charge to park in one of these lots. Call customer service for specific location information 561-841-4BUS or 877-930-4287. Parking is also available at Tri-Rail stations.


  • Q: I am disabled and live in a hurricane evacuation zone. What are my transportation options when a storm comes?

    •    A: Register with Palm Tran Connection for the Special Transportation Assistance Program by calling 561-649-9848 or 877-870-9849 (toll-free) for an application.


  • Q: Why won’t Palm Tran buses wait for the Tri-Rail trains to arrive before departing the station?

    •    A: Doing such coordination is difficult because if you hold for a late-arriving train (which may not even have any customers who are boarding the bus) you are delaying / impacting other customers along the route who are waiting for that bus that we cannot notify, which will result in them arriving late to their destination. Further, it would be very difficult to do so for routes that serve more than one Tri-Rail station such as the Route 31.



Last updated : 09/05/2012