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Consumer Affairs Directory


Contact Us

50 South Military Trail
Suite 201
West Palm Beach, FL 33415
West Palm Beach Area:
(561) 712-6600
Boca/ Delray/ Glades:
Toll Free 1-888-852-7362

Contact Us


Hurricane Information, Assistance and Agency Links



Federal Government [External Link]

"Citizens" section has links to federal agencies that provide disaster recovery assistance including FEMA, benefit programs like Medicaid, Sec. 8 housing, Social Security Disablity, Veterans Prescription Service, Employment & Training and agencies that help with replacement of vital records and documents (Social Security and Medicare cards, passports, medical records, driver's license and vehicle registration, birth, marriage and death certificates, bank records and tax returns) and replacement of damaged money and savings bonds.

Department of Housing and Urban Development [External Link]

Information regarding disaster housing assistance. Links to other website with disaster recovery information. Phone: (202) 708-1112

Federal Emergency Management Agency (FEMA) [External Link]

Provides disaster and recovery information for individuals, businesses, government agencies and private organizations, including faith-based groups. Allows for online registration for individual assistance with primary residence damage, rental, lodging, medical, dental and funeral expenses and financial assistance for older persons. Click on "Citizen Corps" and then click on the "Programs & Partners" icon, followed by clicking on "National Citizen Corps Council Partners" and "Affiliate Programs & Partners" for a listing of national, state and local government and private organizations assisting in preparedness and recovery efforts. Links to other related sites. Apply by phone: 1-800-621-FEMA(3362)

Small Business Administration [External Link]

Apply online for disaster business loans or find physical locations and hours for Recovery Centers around the state. Provides a "disaster planning" guide for businesses and homeowners. Links to other websites with disaster and recovery information. Phone: 1-800-U-ASK-SBA, Miami Office: (305) 536-5521

U.S. Army Corps of Engineers [External Link]

Provides information about disaster preparation and recovery assistance programs performed by the Corps, including its Operation Blue Roof and Prime Power programs. Phone: 1-888-766-3258


Division of Emergency Management [External Link]

Provides pre- and post-disaster and recovery information with links to related sites of government and private agencies offering assistance. Phone: 850-413-9900

Department of Business & Professional Regulation (licensing portal) [External Link]

Check the state license status and complaint history of a contractor before hiring to do repair work. Allows for filing complaints online. Phone: 850-487-1395

Department of Financial Services [External Link]

Check the license information of insurance companies and agents and file complaints online. Click on the home page "hurricane" icon for general disaster and recovery information and specific information regarding insurance issues and for a listing of consumer alerts and telephone numbers and websites for disaster assistance agencies. Also, the home page has an icon for "The Car Check" to research the history of a used car to make sure it was not one of those listed in FEMA-declared flood disaster areas. Phone: 1-800-342-2762

Office of the Attorney General [External Link]

Click on the "hurricane" icon for information about price gouging. Allows for filing complaints online. Links to other sites for disaster information and assistance. Click on the "Consumer Alerts" icon for warnings and suggestions before hiring repair companies. Phone: 1-866-966-7226

Department of Health [External Link]

Provides disaster preparation and recovery information regarding health issues with links to specific information about individual storms. Links to other sites regarding emergency/disaster planning. Check the license status for health care professionals. Phone: Florida Emergency Information Line 1-800-342-3557

Department of Elder Affairs [External Link]

Click on "Disaster Preparedness" for preparation and recovery information, including "Disaster Preparedness Guide for Seniors", "Family Disaster Guide" and "Disaster Supply Kit", with links to related sites. Phone: 1-800-96ELDER (1-800-963-5337)

Division of Florida Land Sales, Condominiums and Mobile Homes Condominium Ombudsmen [External Link]

Provides useful and helpful information about condominium operations and the rights and responsibilities of unit owners. Phone: 954-202-3234

Agency for Workforce Innovation [External Link]

Click on "AWI Programs" for disaster recovery information related to jobs and unemployment. File an unemployment claim online. Phone 850-245-7105


Board of County Commissioners, Palm Beach County

Go to this website for updated hurricane information and assistance anytime Palm Beach County is threatened or has been impacted by a hurricane.  The county will list helpful emergency and non-emergency telephone numbers for assistance.

Consumer Affairs Division

Click "Look Up Business" to review past consumer disputes with businesses. Also search licensing information concerning the towing, moving and vehicle for hire businesses operating in Palm Beach County. Phone (561) 712-6600, Boca/Glades call 1-888-852-7362

Department of Public Safety/Emergency Operations Center

Information about the pre- and post-disaster functions of the Division of Emergency Management. Click on "For Citizen" for the "Planning for a Disaster" guide, with links to information about evacuation routes and the Special Needs Program and special care units. Click on "For Business" and then click on "Disaster", "Business Disaster Plan" and "Emergency Needs" for specific preparation tips, a planning guide and assistance with obtaining goods and services for County businesses. Click on the "Hurricane Evacuation Zones" icon to determine evacuation zones and related information for specific addresses. Links to web sites with hurricane preparation and recovery information. Phone 561-712-6400

Department of Planning, Zoning and Building

Hurricane recovery information with a link to the Contractor's Certification Division ( and its web page for checking the license status of contractors ( and the Code Enforcement Division ( Allows for filing complaints online. Phone: 561-233-5200

Tax Collector, Business Tax Receipts (formerly called Occupational Licenses)

Check the business tax receipt (formerly called occupational licenses) status of a business. Also provides address and telephone information for businesses and, where applicable, the state license number. A new state law requires that businesses performing hurricane recovery work must have this County business tax receipt.


Better Business Bureau [External Link]

Provides reports on businesses which will be helpful before making a purchase or signing a contract. Phone: 561-842-1918

Disaster Contractors Network [External Link]

A public/private partnership created to help contractors offer services and to help members of the public find necessary services following a disaster.

Federal Alliance for Safe Homes (FLASH) [External Link]

A non-profit organization which produces a variety of materials and programs that focus on educating consumers and building professionals about the importance of strengthening homes and safeguarding families from disaster. Phone: 1-877-221-SAFE (7233)

National Insurance Crime Bureau [External Link]

The National Insurance Crime Bureau (NICB) has compiled a database of vehicles and watercraft affected by Hurricanes Katrina, Rita and Wilma. Phone: 888-241-8270

Palm Beach County Roofing & Sheet Metal Contractor's Association [External Link]

A non-profit association of roofing and sheet metal contractors serving Palm Beach County. The group has a code of ethics. A membership roster is available online. Phone: 561-684-2120

(Special section on Repairing, Replanting & Rebuilding) [External Link]

The Sun-Sentinel newspaper is maintaining a website which provides much helpful information on post-hurricane repairing, rebuilding and replanting. The information is updated.




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