Zoning Division Customer Service Survey
This survey is to help us determine the level of customer services we are providing to our customers. It is the goal of the Zoning Division to provide excellent customer service. Your feedback is very important to us.
Jon MacGillis,
Zoning Director
Name
First
Last
Email *
Phone
-
-
* denotes a required field
Customer Service
1.
Who assisted or served you? (You may select more than one choice)
Receptionist
File Room Clerk
Secretary
Planner On-Call
Landscape Inspector
Planner
Technician
Supervisor
Manager
2.
Overall, how satisfied are you with the service you received from the Zoning Division?
Completely Satisfied
Somewhat Satisfied
Poor, Unsatisfied
Comments:
3.
How often do you visit the Zoning Division?
Daily
Weekly
Monthly
Rarely
How did the service meet your expectations in the following areas? (Please indicate your response for each area.)
4.
Staff Courtesy and Friendliness.
Excellent
Very Good
Good
Fair
Poor
5.
Staff Knowlege and Helpfulness.
Excellent
Very Good
Good
Fair
Poor
6.
Staff Responsiveness to Request.
Excellent
Very Good
Good
Fair
Poor
7.
Staff Ability to solve the problem.
Excellent
Very Good
Good
Fair
Poor
8.
Speed of Service.
Excellent
Very Good
Good
Fair
Poor
9.
Do you have any comments regarding your experience on this visit with Palm Beach County Zoning Division?
Comments:
Optional:
10.
Please enter your name and telephone number, if you wish for a staff member to contact you.
Name:
Phone:
Question: