July 9, 2007

Anne M. Gannon, Tax Collector, Palm Beach County, announced new office hours for the Tax Collector offices today. All offices are open from 8:15 a.m. until 5:00 p.m. "In order to better serve the public and reduce time customers wait in line in the morning, we needed to open earlier, with a full work force." Said Ms. Gannon.

Effective today, employees will switch from a 37.5 hour work week to a 40 hour work week. As part of the new customer service model, employees report to work at 8:00 to attend a "stand-up" meeting with management to discuss best practices and daily goals.

Previously, office hours varied by location, and employees worked staggered shifts to cover the opening and closing hours. "I requested research of daily office traffic at all our Service Centers," said Ms. Gannon "and the results showed that customers were underserved in the morning hours, which led me to decide to open earlier with a full staff."