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Redesigned Property Tax Notice Unveiled

Are you a taxpayer who received a refund in 2007 due to overpayment? The Tax Collector’s office discovered nearly 5,000 taxpayers paid their November and December tax bills incorrectly by paying the future delinquent amount. Through the work of one of the employee Knowledge Based Leadership Teams (a fact based decision making process implemented at the Tax Collector’s Office) it was determined taxpayers were misreading the payment line. The project team:

• Analyzed current Tax Notice and payment line;
• Created three prototype notices with varying payment line designs;
• Surveyed employees and taxpayers;
• Petitioned the Department of Revenue to approve the revised bill ; and
• Implemented approved changes to reflect a new tax notice for November 2008.

A sample of the new bill with a description of each section of the bill can be found at http://www.pbcgov.com/tax/pdf/TAX_notice.pdf. Thank you for providing the feedback which allows us to serve you better.