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Jan 2009

Dear Friend,  

Happy New Year! We welcome 2009 with resolutions to improve service to our clients, and to increase efficiency in all of our processes. This month’s newsletter includes a client feedback request, launch of the 2009 Tax Planner & Services Guide , residential education program, and an update on our ongoing assistance to charitable organizations in our community.

Have We Made Your Day Lately?

“You’ll have to ask someone else.” “I don’t have time.” “People should already know that –we’ve been doing it for years.” “I’m sorry but I can’t break the law.” “I don’t know why we have a new system.” These statements and others are what clients expect in a government setting. However, the Tax Collector’s Office is undergoing a culture change to provide the “Un-Government Experience” to clients.  Read more>

New! 2009 Tax Planner & Services Guide

The Tax Collector’s 2009 Tax Planner & Services Guide is now available. The Guide is a comprehensive reference manual for all of our clients. It includes checklists, a payment guide, and instructions for conducting business with our offices via website or phone. Read more>

Resident Education to Action Program

Palm Beach County's Office of Community Revitalization (OCR) is proud to once again offer the Resident Education to Action Program (REAP), a six-week, hands-on educational program providing community revitalization and civic leadership development! This educational program helps residents who are interested in improving their neighborhoods. Read more>

Lord’s Place Angel Tree

During the holiday season our employees supported one of our charity partners, The Lord’s Place, by contributing items for the homeless rather than exchanging gifts with co-workers. What began as a request for items to assist individuals through angel tree donations turned into results no one anticipated.  Read more>

Tax Collector Reminders for January

Important dates to remember in the month of January. Read more>

Sincerely,

Anne M. Gannon