• Customer Service
• Payment Options
• Access Your Account Online
• Frequently Asked Questions
• Residential Rates and Fees
• Nonresidential Rates and Fees
• Pretreatment
• Backflow Prevention
• Excessive Water Consumption
• Policies and Procedures
• Service Area Map

• Boil Water Instructions
• Wakodahatchee Wetlands
• Green Cay Wetlands
  

• Jobs
• Educational Article Series
• Lien Search
• Open Bids
• Site Map
• Security ID Process
• Policies and Procedures
• Finance Report: 2010, 2011, 2012
• Water Quality Report
• Glades Water Quality Report

Come to our Customer Service Center at 9045 Jog Road, Boynton Beach. Most new residential accounts require a $110 deposit and $35 account activation fee which must be paid in advance. Please make sure you have the correct property address along with a US Government photo ID, and proof of residency (closing deed, settlement statement, or lease signed by property owner).

1. Why is my water bill higher than normal this month?
2. Who do I call about a water main break or a fire hydrant leak?
3. Who do I call if I have a question about my bill?
4. Where does the Water Utilities Department get its water supply?
5. I forgot to pay my bill. How long do I have before my water is shut off?
6. Why isn't my tap water cold?
7. How can I make a payment?
8. When do I need to boil my water?
9. Can I make cash payments?
10. Can I have my water service shut off while I'm gone for the summer?
11. When do I get my deposit back?
12. How safe is our drinking water?
13. How do I set up an account?
14. Who do I call in case of an emergency?
15. Why do I still have to pay a monthly fee even though my service has been suspended while I am out of town?